Customer Support Engineer

Job Highlights  

• Data Platform Product - Cloudera CM  
• Customer Consulting  
• Opening for New Graduation  

 
Customer Support Engineer is engineer who assist, consult and support our client work closely with customer with service mind and professional manner to be customer’s consultant like a partner or helping to rescue production incident issue as data doctor.  

 
What we want?  

• Learning by doing with Data Platform engineer during a project implementation phase.  
• Self-Studying all Msyne Product configuration.  
• Perform All Product Upgrade or update service patch  
  Perform All Product Preventive maintenance.  
• Standby Incident on call /On site 24*7 (8 hrs /shift).  
• Collect all knowledge base in centralized support KB.  
• Work with customer to understand incident which raised by customer.  
• Open incident ticket to product portal.  
• Work with product support engineer for the cases.  
• Investigate and finding root cause foe each issues.  
• Finding workaround and long term solution to resolve problem within SLA.  
• Perform activity within SLA strictly by active responsive.  
• Proactive to find out preventive solution.  

 
Who are we looking for?  

• Opening for New Graduation  
• Technical Skill: shell command, RHEL knowledge, HDFS command, Cloudera CM is plus.  
• Investigation , Root cause analysis, good communication, English language.  
• Knowledge in AI and the ability to use AI-related tools and technologies  

 
MFEC OKR:- As MFEC People, you will be a part of our talent team. Besides your main responsibilities, you do have special projects as part of OKR. However, the percentages will be different according to the positions and teams.