Product Operation Engineer

What we want?  
Product Operation take responsibility as below;  
· Create ticket number and classify severity to ensure the problem can determine and resolve as agreement  
· Follow procedure and instruction for troubleshooting to provide solution and fix the case  
· Escalate case to higher tier when the case has complexity to determine and troubleshoot.  
· Create and maintain operational manual and report  
· For repeated cases, operation team prepares report to incident manager and operation manager for register in problem management process  
· Define tasks and their dependency about operation /administration task e.g. housekeeping process, user and privilege, backup, data replicate to DR, data archiving and purging  
· Support project team member which relates to data platform software and integration issues  
· Post sale support to customer after system go live  

 
Who we are looking for?  
· Bachelor’s degree or higher in Computer Engineering or Computer Science, Mathematics, Statistics or IT related fields  
· Passion and enthusiastic  
· Positive thinking  
· Good communication and presentation skill  
· Good communication and written in English  
· Good in Linux command skill  
· Have knowledge and concept about Big Data, Data Lake and Data Warehouse  
· Have knowledge and concept about Hadoop and Ecosystem (i.g. Hadoop, Hive, Impala, NiFi, Ranger, YARN)  
· Have knowledge about Windows server or Linux server  
· Have knowledge about Cloudera software, Informatica software and TIBCO software is a plus.  
· Have knowledge about system infrastructure skill is a plus.  
· New graduates are also welcome.