Senior Network & Security Operation Engineer

Responsibilities  

• Act as the primary liaison between the company and the client, coordinating with internal teams to achieve agreed SLAs.  
• Plan and manage Network & Security Operation activities in collaboration with the Site Manager.  
• Oversee Service Request, Incident Management, and Problem Management in compliance with ITIL 4.0 and SLA requirements.  
• Analyze, design, and supervise Network & Security operations aligned with industry standards or best practices.  
• Provide guidance to Junior Network & Security Operation Engineers on Process and Technology.  
• Ensure service delivery quality complies with ISO/IEC 27001, PCI-DSS 4.0, and BOT regulations.  
• Coordinate 24×7 emergency incident handling and prepare Post-Incident Reports with improvement recommendations.  

 
Qualifications  

• Bachelor’s degree or higher in Computer Engineering, Information Technology, Computer Science, or related field.  
• Minimum of 5 years in Network & Security Operation with at least 3 years in a senior-level role.  
• Understand and apply the knowledge of Network Infrastructure, Security Technology, and Public Cloud (Huawei Cloud, Google Cloud Platform).  
• Experience in key network security technologies such as: NGFW, Proxy, CWAAP, WAF (Not required to have all, but should possess core expertise in some and be able to apply effectively)  
• Solid understanding of ITIL 4.0 and IT Service Management principles.  
• Strong customer service orientation (Service Mind) and high responsibility for completing assigned tasks (Sense of Ownership).  
• Certifications in IT/Service Management (e.g., ITIL, ISO/IEC 20000, COBIT) are preferred.